Thank you for choosing our ceramic tableware products. We are committed to providing a safe, transparent, and reliable purchasing experience for every customer worldwide.

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1. Shipping Origin

All orders are shipped directly from our factory in Chaozhou, Guangdong, China, a city known worldwide as the “Porcelain Capital of China.”

With years of manufacturing experience, we specialize in producing premium ceramic dinnerware and exporting products to customers around the world.

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2. Shipping Methods & Delivery Time

Shipping costs are the responsibility of the buyer.

Orders Under 15kg

For packages under 15kg, we usually ship by air freight.

• USA: approximately 10-15 days
• Europe: approximately 10-18 days
• Other countries: depending on destination

Orders Over 15kg

For larger orders over 15kg, we generally recommend sea freight to reduce shipping costs.

• USA: approximately 25-35 days
• Europe: approximately 30-45 days

If you prefer express shipping, railway transport, DDP service, or any other logistics solution, please contact us and we will provide the most suitable option.

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3. Payment Terms

To ensure smooth order processing, full payment is required before shipment.

We currently accept:

✅ Bank Transfer (T/T)

✅ PayPal

Once payment has been confirmed, we will arrange production, inspection, packaging, and shipment as quickly as possible.

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4. Safe Packaging Guarantee

We understand that ceramic products require extra protection during transportation.

Therefore, all products are carefully packed using:

• Premium gift boxes
• Protective foam inserts
• Bubble wrapping
• Reinforced export cartons
• Wooden crates for large or fragile orders

We have shipped thousands of ceramic products internationally, and damage during transportation is extremely rare.

If your order arrives damaged, please:

1. Take clear photos immediately.
2. Contact us within 48 hours.
3. We will arrange replacement parts for the damaged items.

Your satisfaction is our priority.

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5. Product Inspection

We welcome customers to inspect their orders before shipment.

You may contact us at any time after placing your order to arrange:

• FaceTime inspection
• Video call inspection
• Product photos
• Packaging photos
• Detailed quality confirmation

We are committed to maintaining the highest quality standards and ensuring every customer receives exactly what they expect.

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6. Return & Refund Policy

Before Shipment

Orders may be canceled and refunded before shipment.

After Shipment

Once an order has been shipped, refunds and returns are not accepted.

International shipping is expensive and returning products internationally is often impractical. We appreciate your understanding.

If there is any quality issue or shipping damage, we will work with you to provide an appropriate solution.

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7. Why Customers Trust Us

We guarantee that every confirmed order will be shipped.

Many customers from the United States, Europe, Australia, and other countries have received their products successfully and shared positive feedback regarding:

• Product quality
• Packaging safety
• Delivery service
• Customer support

Customer satisfaction is the best proof of our reliability.

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8. Need Help?

If you have any questions about product details, shipping, packaging, customization, or payment, please feel free to contact us at any time.

We are always happy to help.

Contact Information

WhatsApp:
+86 158 0205 2546

Facebook:
Subic Tableware

Email:
martinquintal99@gmail.com

Thank you for your trust and support. We look forward to serving you.